returns and cancellations

Returns and cancellations policy

 

If you find you cannot attend a booked workshop or course for any reason I will refund your fee in full up to 7 days before the workshop or course is due to start.

In exceptional circumstances I may refund closer to the workshop or course date - but this is entirely at my discretion.

 

Cancellations made between 7 days and 48 hours before a course or workshop is due to start will usually be offered a free place on any other workshop or course of the same cost in the next 12 months. If there is a waiting list for the booked course or workshop and I am able to fill the place a full refund will be given. Please note that filling places from a waiting list is a time consuming process and I cannot guarantee that I will be able to find a replacement at short notice.

 

On longer courses (2 or more sessions) I do not offer partial refunds for sessions that you cannot attend even if notified in advance. If a similar course is running elsewhere in the near future I may offer a place for the missed session but this is entirely at my discretion.

 

Course or session notes (where these are offered) are not circulated to participants who do not attend even if apologies are offered after the course. Notes will usually be sent to those who let me know they will not be able to attend in advance where no refund, place credit or alternate venue has been arranged.

 

If you are unclear about anything here please don't hesitate to get in touch using this email link.